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Global manufacturing company increases sales expansion after standardizing their data collection process

Summary

Diversey is a provider of cleaning, sanitation and maintenance products, systems and services that efficiently integrate chemicals, machines and sustainability programs.

Youreka Expertise
  • Industry: HLS, Hospitality, F&B, Facility
  • Company Size: 9000+
  • Location: Charlotte, SC

The Challenge

  • Field reps were challenged with complex forms and surveys creating inefficient site visits
  • Manual process with dependency on field rep to identify opportunities to expand current market share
  • Inefficient data collection as human error created inconsistent site visit outcomes
  • Inconsistent forms deployed globally across the organization disrupted reporting and analysis

Our Solution

  • Configurable templates that could adapt to the specific environment being serviced were deployed simplifying the on-site process
  • Templates incorporated DiscoveriesTM and insights which assist end users to capture relevant and consistent data through guided processes
  • Form architecture created a scalable and reusable format, centrally managed for consistency

The Result

1000+

Guided interactions each week

200+

Unique form templates live

4300

End users across the globe

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