Interblock Taps Youreka to Transform Mobile Workforce Operations for Sales Cloud-Based Field Reps

Interblock® is a worldwide leading developer and supplier of luxury electronic table gaming products. Interblock’s exclusive collection of fully and semi-automated electronic gaming tables and video gaming solutions provide casinos, arcades and gambling halls with superior product performance and their guests with an unforgettable gaming experience.

Youreka Expertise

The Challenge

Our Solution

(The Youreka implementation was fast and easy, taking less than a week)

The Result

Significant time savings, visibility and improved data accuracy.

Improved first-time fix rates and customer satisfaction.

Improved sales and decision-making due to actionable insights and BI.

Interblock’s field reps are now able to take their Salesforce account and existing asset data offline, documenting what they see using dynamic forms. The forms support dependencies so that field reps are only prompted with questions that are contextually relevant. Further, the reps are able to answer questions using voice to text and increased the quality of their visits exponentially.

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