Global manufacturing company increases sales expansion after standardizing their data collection process

Diversey

Summary

Meet Diversey – Innovating Cleanliness and Sustainability At the forefront of cleaning, sanitation, and maintenance solutions is Diversey, a powerhouse that seamlessly merges chemicals, machines, and sustainability initiatives. Their pioneering technologies redefine cleanliness and hygiene while championing environmental well-being. Diversey’s wide-ranging clientele spans facility management, healthcare, hospitality, retail, food service, and the thriving food and beverage sector. Enter Youreka, the exclusive Salesforce-native offline mobile forms tool, a game-changer that extends Salesforce’s prowess into unexplored market territories.

Youreka Expertise

The Challenge

Field reps were challenged with complex forms and surveys creating inefficient site visits
Manual process with dependency on field rep to identify opportunities to expand current market share
Inefficient data collection as human error created inconsistent site visit outcomes
Inconsistent forms deployed globally across the organization disrupted reporting and analysis

The Solution

Configurable templates that could adapt to the specific environment being serviced were deployed simplifying the on-site process
Templates incorporated Discoveries^TM and insights which assist end users to capture relevant and consistent data through guided processes
Form architecture created a scalable and reusable format, centrally managed for consistency

The Result

1000⁺

Guided interactions each week

200⁺

Unique form templates live

4300

End users across the globe

Learn more about Youreka features

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