The Challenge
Scottish Water’s field service organization was struggling to operate efficiently as a result of disparate systems, outdated processes, and decentralized business information.
The Solution
In 2021, Scottish Water seamlessly integrated Youreka into its operations. Leveraging Salesforce Field Service in tandem with Youreka, field service technicians efficiently oversee tasks and navigate through a diverse array of daily checklists, ranging from critical job safety forms to meticulous asset maintenance checklists.
The Result
Scottish Water now successfully processes tens of thousands of checklists every week, showcasing the robust capabilities of Youreka in their operational workflows.
