Scottish Water

Youreka Powers Efficiency by Streamlining Field Service
Summary
Scottish Water provides drinking water to 2.46 million households and 150,000 business customers in Scotland. Every day, it supplies 1.34 billion liters of drinking water, takes away 847 million liters of waste water from customers’ properties, and treats it before returning it to the environment.
Youreka Expertise

The Challenge

Scottish Water’s field service organization was struggling to operate efficiently as a result of disparate systems, outdated processes, and decentralized business information.

The Solution

In 2021, Scottish Water seamlessly integrated Youreka into its operations. Leveraging Salesforce Field Service in tandem with Youreka, field service technicians efficiently oversee tasks and navigate through a diverse array of daily checklists, ranging from critical job safety forms to meticulous asset maintenance checklists.

The Result

Scottish Water now successfully processes tens of thousands of checklists every week, showcasing the robust capabilities of Youreka in their operational workflows.

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