Customer Success is at the heart of Youreka’s mission to help frontline workers do their very best work — and to help organizations deliver exceptional customer experiences in the field. Our Salesforce-native mobile forms app helps you to configure templates, create and complete smart forms at scale, run analytics, improve workflow, and collect data — even offline. Now you can work faster, cover more ground, and send reports in real-time.
When you need support at Youreka, our Customer Success Team is here to help you navigate digital transformation and improve the way your field service teams work.
Highlighting Youreka’s Customer Success Team
When you speak, we listen. With help from Youreka’s Customer Success Team, you get more done in less time. Not only do we dedicate our days to serving our customers — and accomplish our work with smiles and a happy heart — we make sure you get the answers you need now. The mission of our Customer Success Managers (CSM) is to pave the way for your success.
Here’s what we do:
- We meet your needs, happily: Our CSMs are your primary point of contact at Youreka.
- We advocate for you: From supporting your quarterly objectives to assisting you with digital transformation, your CSM will help you get work done efficiently and effectively.
- We care about your success: Our Customer Success Team is proactive, responsive, and productive. We make sure your work flows effortlessly when it matters most. When you need support, we’re here to solve your problems.
We Want to Thank You For Working With Us
Your happiness means the world to us. Thank you for choosing Youreka, your solution for simplifying smart mobile forms and procedures at scale.
Youreka solves some of the toughest problems across all industries. Here are some example use cases — we’d love to hear about yours!
- Healthcare: The ultimate customer service providers work on the frontlines of healthcare. They’re there for us when we need them most. With Youreka’s smart forms, health assessments are easy — healthcare providers have more time to be with patients doing what they do best and healthcare payors get the data they need to build better plans for their subscribers.
- Manufacturing: Field techs make sure our lives operate with ease. Youreka is delighted to have the opportunity to support safety and success in the field. Whether it’s ensuring the safe operation of a piece of heavy equipment or supporting the maintenance process to keep it running, Youreka’s procedural assessments and checklists get real-time data to the right team at the right time.
- Oil & Gas: Field techs and contractors work behind the scenes to power our lives. With Youreka, they can work online or offline to complete inspections, maintenance, and more.
- Public Sector: From large federal agencies to municipal departments, we’re thrilled to help reduce the administrative burden of complex paperwork by automating workflows so our public employees can serve citizens everywhere with maximum efficiency.
- Utilities: Working behind the scenes, utility workers across the globe help us enjoy our daily lives with comfort. With Youreka, installations, repairs, maintenance, and inspections are covered. The use cases for utilities are seemingly endless — companies are able to ensure power lines don’t cause wildfires with vegetation management, perform safety inspections on wind turbines, and so much more.
Our amazing Customer Success Team at Youreka is here to help your company grow — it lights us up. Whether it’s a simple word of appreciation or a social media share when you receive amazing customer service, join us as we make a special effort to say thank you to customer service professionals everywhere.